Volunteering FAQs

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General FAQs

I’m known by a different name at Greenbelt. What name should I put on my application?

Please use your actual name. There is a box where you can add the name you are known as at Greenbelt. Reference requests will be sent automatically, using the information you have given. Whilst at the Festival you may be known as Sleepy, your referee may not know who Sleepy Smith is, when they are asked for a reference. We will attempt to include your festival name on your ID badge.

Can I apply for more than one role?

You can only apply for one role, with the exception of the following pre-festival teams – Earlybirds, Pre-festival Stewards and Site Vibing, Pre-Festival Reception and Volunteer Registration.

If you volunteer on a pre-festival team you are either free to enjoy the festival, having completed your role, or you can volunteer for another role during the festival, provided this does not interfere with your pre-festival role.

Post-festival stewarding is only available to those who have completed a full volunteer role either pre or during the festival.

What happens after I apply?

Once you have successfully submitted your application you will get an automated email confirming your application has been submitted. References (if needed) will be requested straight away. Please let your referees know to look out for a request from Greenbelt. 

Once the application process has been completed you will receive an automated email. Your team leader will be in touch at a later stage. 

If you don’t receive the automated messages, please check your junk mail. 

Is my place confirmed?

Your place won’t be confirmed straight away. All the Team Leaders, who process the applications, are volunteers, and do this in their spare time. They will go through applications in the coming months, and let you know if you have been successful.

I’ve not received any emails

Once your application has been submitted, and subsequently accepted, you will be sent automated emails confirming this. You will be contacted by your Team Leader nearer to the festival. Some Team Leaders start contacting their team early on, other wait until much closer to the festival, depending on the size and needs of the team. All of our Team Leaders are volunteers, and process their team’s applications in their spare time.

Sometimes emails sent by Greenbelt or automated from Sheep end up going straight into junk mail. If you don’t hear from us, please check your junk mail before getting in touch with us.

If you still can’t see any emails, please email volunteers@greenbelt.org.uk. 

Reference checks

Reference checks are sent out automatically to the email address you give on your application form. Unless you hear otherwise, you can assume your reference check has been successful. To change your referee details after you have submitted your application you will need to contact us at volunteers@greenbelt.org.uk.  

If you are new to volunteering at the festival, or we last took up references more than 3 years ago, we will request references for you. 

If you volunteered at the 2019 festival you may not need new references this year. We will let you know if we will need them. 

What if my address or contact details change?

Please log back on to the application site and make the necessary alterations in About You.

Do I have to do any training?

Training is compulsory for all volunteers, even if you have volunteered before. There will be a basic training that all our volunteers must undertake once they have arrived on site. There will also be role-specific training. You will be sent details of training times nearer to the festival.

Will I get more information?

All volunteers will be sent a Volunteer Handbook, by email, once their application processed and accepted. Please read this as it will give you lots of information you will need to know.

You Team Leader will also contact you with more information when it becomes available.

What if I need to cancel?

If, once you have applied, you are no longer able to volunteer, please email volunteers@greenbelt.org.uk or, once you have received confirmation of your role from your Team Leader, please contact them.

Application FAQs

What do I need before I apply?

  • A unique email address
  • An up to date digital passport-style photo
  • Reference details
  • Emergency contact details

I’ve volunteered before. Do I need to apply again?

You will need to reapply for 2021, but you may not need to complete the full application again. Click this link – https://app.sheepcrm.com/greenbelt/ and log in.

Please ensure you log in using the same email address as last year. If you can’t remember your password you can reset it. 

I’ve forgotten my password. How can I reset it?

If you have forgotten your password you can request a new one on the application app.

The Online Application site isn’t loading for me

To provide the best possible experience Sheep is tested in all modern desktop browsers and also iOS and Android. Please make sure you are using an up-to-date browser. The online application does not work on Internet Explorer as this is too old a browser and Apple products need to be IOS 10.3 or newer. 

The form says I have used the wrong format

Email addresses should be entered without any spaces or quote marks.

Telephone numbers should be entered without any accompanying text, but you may use spaces or dashes for formatting.

Why can’t I change my email address?

Your application profile is linked to your email address. If you need to change your email address for some reason, please email us so we can update your records. We’ll send you a confirmation to your new email address instructing you how to log back in to the app when we’ve processed your update.

I’ve got a problem which isn’t covered

If you’re having a problem which isn’t covered above, please get in touch at volunteers@greenbelt.org.uk so we can get it fixed. We want to make the application process as easy as possible for everyone.