When we’re supporting someone through a difficult time, we may want to ‘do something’ to help them. Often, the most helpful thing we can offer is deeply attentive listening. Sounds easy? You’d be surprised at how often we get in our own way. Bring two ears and an open mind. Kathryn Mannix worked as a palliative care doctor for 30 years and through books, videos and speaking now helps everyone talk about dying.