Jobs

Greenbelt is a festival of arts, faith and justice. But thinking of Greenbelt as just another ‘festival’ doesn’t do it justice. It is also an idea, a way of seeing, a gathering of the clans. Celebrating artistry and nurturing activism, Greenbelt Festival is inspirational, provocative and fun. Energised by a progressive Christian worldview, Greenbelt creates a festival that is inclusive, open-minded, participatory and generous in spirit.

The festival is handmade, delivered with the support of hundreds of volunteers, you can visit our Get Involved pages for those roles. From time to time we also have opportunities below to join the small, friendly staff team, working in London year-round to produce our annual festival of arts, faith and justice.

Festival Administrator

Accountable to  Operations Director, Senior Management Team
Hours of workPart-time (4 days a week)
Base      Greenbelt, 1B Snow Hill Court,
 London, 
EC1A 2EJ  (We are open to exploring flexible working, partly from home)
Salary£25k pro-rata
ContractFixed term contract – 6 months starting 24th April 2017
Annual Leave 26 days, pro-rata

What would I be working on?

You’d be joining a small staff team to part replace one of our longest serving staff members, who is moving on after 10 years on the team. Your role would be to take on the commercial and customer-facing aspects of this longstanding staff role for a fixed term period.

In the past 12 months we have committed to new Box Office and CRM platforms to better manage all our customer information. One of the main aspects of this role would be to work with, manage and develop these so that we can provide excellent outward facing customer service to our festivalgoers & larger community. In addition, you will focus on providing clear and timely reporting back into the organisation by optimising these new platforms.

Besides this customer data side of things, there are also a range of commercial relationships with various festival event suppliers (around the selling of campus and tented accommodation for instance) that need managing and maximising.

If the candidate does really well in the role, there will be the opportunity to explore the possibility of extending the role beyond its initial six-month fixed period.

What would my responsibilities be?

As Festival Administrator your main responsibilities would include:

  • Responding to all customer service and Box Office queries
  • Managing data for our Angels (supporters who give regularly to the festival)
  • Manage and maintain our new CRM system (provided by Sheep), keeping records up to date
  • Alongside the Office & Volunteer Assistant, be the first point of contact for all email and phone enquiries into the office
  • Sell and manage all exhibitor bookings for the Greenbelt Takeaway, our exhibition venue
  • Sell and manage the option for customers to book rooms at Moulton College for the festival weekend
  • Manage the festival’s shuttle bus service
  • Sell and manage the festival’s various pre-erected and ‘glamping’ offerings – both to customers and for various internal stakeholders (artists, trustees, partners etc)
  • Provide monthly reporting on Box Office sales figures and more detailed analysis as and when needed
  • Provide monthly reporting on Angel numbers and giving
  • Administer our ‘Open Festival’ application process 
  • Support the Event Director in the administering of passes and ticketing for all partner organisations
  • Support in the coordination of feedback and our complaints process post-festival, along with the post-festival survey

Plus any other duty reasonably required by the Creative Director, Event Director or Operations Director that is consistent with the nature of the job and its level of responsibility.

What experience & skills would I need?

We’re looking for:

  • An experienced and competent administrator
  • Previous management of ticketing systems, Box Office or other online sales systems
  • Strong IT skills, with a view to new technologies and practices
  • Exceptional communication skills
  • Proven experience of using and managing a database (training for our systems will be provided)
  • Experience of working in a team and with volunteers, requiring flexibility, co-operation and good communication
  • Strong interpersonal and communication skills and excellent telephone manner

It would also be an advantage to have experience / an interest in:

  • First-hand experience of Greenbelt Festival (or any other festival event)
  • Understanding and appreciation of the arts, justice and faith
  • Experience of working with charities and reporting to senior staff and volunteers
  • In view of Greenbelt’s aims and objectives, it is desirable that the post-holder is someone who is sympathetic to the Christian ethos of the Festival.

How to Apply

Applications are now closed.

 

The deadline for applications was midday on Tuesday 7th March 2017

Shortlisted applicants will be contacted that week (if you have not heard from Greenbelt by Friday 10th March, your application will have been unsuccessful)

Interviews will be held at the Greenbelt office in London between Tuesday and Thursday 14th and 16th March 2017

The appointment will be made subject to satisfactory references
 The desired start date is w/c Monday 24 April 2017

Volunteer and Office Assistant

Accountable to  Operations Director, Senior Management Team
Hours of workPart-time (3 days a week)
Base      Greenbelt, 1B Snow Hill Court,
 London, 
EC1A 2EJ
Salary£20k pro-rata
ContractFixed term contract – 5 months starting 24th April 2017
Annual Leave 26 days, pro-rata

What would I be working on?

You’d be joining a small staff team to part replace one of our longest serving staff members, who is moving on after 10 years on the team. Your role would be to take on the office management and volunteer-facing aspects of this longstanding staff role for a fixed term period.

Working with over 900 volunteers (primarily through 80 Team Leaders), the key focus of this role is about helping us to manage and coordinate this community. As the first point of contact for all volunteer enquiries, you will be responsible for ensuring all the information we need on all volunteers – from our Team Leaders – is comprehensive and correct. This will include managing the preparation of everything our volunteers will need onsite (from meal vouchers to lanyards). In addition, we are currently integrating our volunteer data into our new CRM system and you will be closely involved in this.

Besides this volunteer management focus, you will also be required to oversee the smooth-running of the staff office on behalf of the staff team.

What would my responsibilities be?

As Office and Volunteer Assistant your main responsibilities would include:

  • Main point of contact for all volunteer email and phone enquiries into the office
  • Regular liaison with team leaders for updates on recruitment and applications
  • Regular uploading of latest team lists to CRM system
  • Maintaining online application forms, adding new roles as needed.
  • Regular reporting on volunteer numbers & more detailed analysis as needed
  • Alongside the Festival Administrator be the first point of contact for all email and phone enquiries into the office
  • Production of all festival ID’s in advance
  • Production of all onsite contact team lists.
  • Provide general meeting and hospitality support
  • Coordinate general Greenbelt admin and support for all staff (contracts, records, filing, etc.)

Plus any other duty reasonably required by the Creative Director, Event Director or Operations Director that is consistent with the nature of the job and its level of responsibility.

What experience & Skills would I need?

We’re looking for:

  • An experienced and competent administrator
  • Previous experience of volunteer administration
  • Strong IT skills, with a view to new technologies and practices
  • Exceptional communication skills
  • Proved experience of using and managing a database (training for our systems will be provided)
  • Experience of working in a team and with volunteers
  • Strong interpersonal and communication skills, excellent telephone manner
  • Ability to work in a team setting which requires flexibility, co-operation and good communication

It would also be an advantage to have experience / an interest in:

  • Firsthand experience of Greenbelt Festival or any other festival event
  • Understanding and appreciation of the arts, justice and faith
  • Experience of working with charities and reporting to senior staff and volunteers
  • In view of Greenbelt’s aims and objectives, it is desirable that the post holder is someone who is sympathetic to the Christian ethos of the Festival.

How to Apply

 Applications are now closed.

The deadline for applications was midday on Tuesday 7th March 2017

Shortlisted applicants will be contacted that week (if you have not heard from Greenbelt by Friday 10th March, your application will have been unsuccessful)

Interviews will be held at the Greenbelt office in London between Tuesday and Thursday 14th and 16th March 2017

The appointment will be made subject to satisfactory references

 The desired start date is w/c Monday 24 April 2017